L2 Retail and Customer Service

This course is for individuals who would like to work in the customer service or retail industry. It will help you to gain knowledge on:

  • Customer service
  • The retail selling process
  • How to maintain health & safety on a retail premises
  • How to deal with complaints
  • Retail customer law
  • How to handle customer payments

If you are interested in registering for this course, please contact us on skills@rbli.co.uk or find your nearest community hub.