Work Programme is a Department for Work and Pensions employability service delivered in partnership with G4S. Providing a consolidated series of workshops based around securing and sustaining employment, Work Programme provides jobseekers with dynamic and specialised support into work.
If you are a jobseeker looking for advice about our Work Programme services please click here.
As well as our own offices throughout Kent and Sussex we are also working with a number of partner organisations who may be able to offer support in your local area. Many of these can also offer specialist support services if you have a specific disability or health condition. For more information on our partners please go to our partners page
To complement these programmes and help you into work we also offer a variety of workshops which, if needed, can be tailored to suit your individual abilities and circumstances.
Our advisers are available to help in many areas of the country. Please call 0800 319 6841 to find out how we can help in yours.
Complaints Regarding the Work Programme
Although RBLI strive to offer the best service possible to all our customers, we accept that occasionally clients may not be entirely happy with the service they have received whilst on the Work Programme. As such RBLI have a complaints procedure in place that clients are able to use.
The process is as follows:
Clients are able to make a formal complaint at any point during their time on the Work Programme and are able to make a complaint in the format which they feel most comfortable with e.g. verbally, via phone or email or via a third party etc.
In the first instance we would encourage clients to complain to their adviser or their advisers Line Manager.
If a client feels that their complaint has not been dealt with sufficiently then this can be escalated through to more senior levels.
If a client is still not happy with the outcome they can complain to G4S directly using the G4S Complaints Form and by referencing the G4S Complaints procedure leaflet, which is displayed in each office and is also given to all customers at their induction.
RBLI contact details:
Details regarding who the Line Manager at each office, or for contact details of other senior members of staff who can deal with a complaint, can be obtained within each relevant office or by contacting Head Office via the RBLI contact details below :
Telephone: 01622 795900 Email: email@example.com
G4S Complaints contact details:
Alternatively, clients can email G4S direct via the following email firstname.lastname@example.org Further information regarding the G4S complaints procedure is available on the G4S website at the following Link http://g4swelfaretowork.com/jobseekers/faqs
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